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  • Dabholkar, Pratibha

    Van Dolen, W., Dabholkar, P.A., & de Ruyter, K. (2007). Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style. Journal of Retailing, 83(3), 339-358.

    Van Dolen, W., Dabholkar, P.A., & de Ruyter, K. (2007). La satisfaction envers les discussions en ligne de clients: l'influence des attributs technologiques perçus, des caractéristiques du groupe de discussion et du style de communication du conseiller. Recherche et Applications en Marketing, 22(3), 83-112.

    Dellaert, B., & Dabholkar, P.A. (2007). Using Complementary Services to Support Online Mass-Customization. Proceeding of the 2007 World Conference on Mass Customization & Personalization, MIT: MCPC, 1-5.

    Sheng, X., & Dabholkar, P.A. (2007). Reactions to Download Waiting: Moderating Effects within an Attitudinal Framework. Proceedings of the 2007 AMA Winter Educators' Conference, Chicago: American Marketing Association, 221-222.

    Reinders, M.J., Frambach, R.T., & Dabholkar, P.A. (2007). Forced Adoption of Self-Service Technologies: An Exploration of Antecedents and Consequences of Perceived Decisional Control. Proceedings of the 2007 AMA Winter Educators' Conference, Chicago: American Marketing Association, 85-86.

    Abston, K.A., & Dabholkar, P.A. (2007). Exploring the Role of Employees as External Customers. Proceedings of the 2007 QUIS Conference, 1-4.

    Dabholkar, P.A. and Sheng, X. (2008), “Perceptions of Download Delays: Relation to Actual Waits, Web Site Abandoning, and Stage of Delay,” The Service Industries Journal, 28 (10), forthcoming.

    Dabholkar, P.A. and Kristie A. Abston, “The Role of Customer Contact Employees as External Customers: A Conceptual Framework for Marketing Strategy and Future Research,” Journal of Business Research, available doi:10.1016/j.jbusres.2007.10.004, forthcoming.

    Dabholkar, P.A. and Sheng, X. (2008), “Perceived Download Waiting in Using Web Sites: A Conceptual Framework with Mediating and Moderating Effects,” Journal of Marketing Theory and Practice, 16 (3), 259-270.

    Sheng, Xiaojing and Pratibha A. Dabholkar (2008), “The Role of Consumer Participation in Using Online Recommendation Agents: Satisfaction, Trust, and Purchase Intentions,” Proceedings of the Consumer Satisfaction, Dissatisfaction and Complaining Behavior Conference, forthcoming.

    Dabholkar, Pratibha A. and Xiaojing Sheng (2008), “Consumer Differences in Reactions to Download Delays and Satisfaction with Web Sites,” Proceedings of the Consumer Satisfaction, Dissatisfaction and Complaining Behavior Conference, forthcoming.

  • Dittmann, Paul

    Slone, R.E., Mentzer, J.T., & Dittmann, J.P. (2007). Are You the Weakest Link in Your Company’s Supply Chain? Harvard Business Review, 85(9), 116.

    Dittmann, J.P. (2008). Bridging the gulf between Business and Academia. Supply Chain Quarterly, Q1, 29-32.

    Dittmann, J.P. (2008). Four Critical Steps to Managing Change in the Supply Chain. Global Logistics and Supply Chain Strategies, March 2008, 62-63.

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  • Esper, Terry

    Esper, T.L., Fugate, B., & Davis, B. (2007). Logistics Learning Capability: Sustaining the Competitive Advantage Gained from Logistics Leverage. Journal of Business Logistics, 28(2), 57-82.

    Mello, J., & Esper, T.L. (2007). S&OP and the Knowledge Creating Company. Foresight: The International Journal of Applied Forecasting, Summer(7), 23-27.

    Manuj, I., Mentzer, J.T., & Esper, T.L. (2007). Investigating the Impact of Risk Management Strategies on the Performance of Global Supply Chains Using Computer Simulation. Proceedings of the 2007 Decision Sciences Institute Conference.

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  • Flint, Dan

    Blocker, C.P., & Flint, D.J. (2007). Customer Segments as Moving Targets: Integrating Customer Value Dynamism into Segment Inst Logistic. Industrial Marketing Management, 36(6), 810-822.

    Blocker, C.P., & Flint, D.J. (2007). Exploring the Dynamics of Customer Value in Cross-Cultural Business Relationships. Journal of Business & Industrial Marketing, 22(4), 249.

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  • Holcomb, Mary

    Holcomb, M.C., Manrodt, K.B., & Moore, P.D. The 2007 Supply Chain Playbook: 16th Annual Trends and Issues in Logistics and Supply Chain Management,” Capgemini, October 2007.

    Holcomb, M.C., & Manrodt, K.B. (2007). Navigating Through Turbulent Times. Logistics Management, September 2007, 24-32.

    Holcomb, M.C., & Foggin, J.H. (2007). A Framework for Network Optimization. Supply Chain Quarterly, Q2, 72-77.

    Holcomb, M.C., & Jennings, B.E. (2007). The Role and Impact of Rail-Truck Intermodalism on Efficient and Effective Transportation: Part 2. Logistics Quarterly, May 2007, 26-27.

    Holcomb, M.C., & Jennings, B.E. (2007). The Role and Impact of Rail-Truck Intermodalism on Efficient and Effective Transportation: Part 1. Logistics Quarterly, March/April 2007, 26-27.

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  • Mentzer, John

    Min, S., Mentzer, J.T., & Ladd, R.T. (2007). A Market Orientation in Supply Chain Management. Journal of the Academy of Marketing Science, 35(Winter 2007), 507-522.

    Davis, D.F., & Mentzer, J.T. (2007). Organizational Factors in Sales Forecasting Management. International Journal of Forecasting, 23(2), 475-495.

    Zacharia, Z.G., & Mentzer, J.T. (2007). The Role of Logistics in New Product Development. Journal of Business Logistics, 28(1), 83-110.

    McCarthy, T. M., & Mentzer, J.T. Interfirm Demand Integration:  Integrating Supply Chain Structure and Process. 2007 World Marketing Congress, (Academy of Marketing Science:  Verona, Italy), 237.

    Manuj, I., Mentzer, J.T., & Bowers, M.R. Improving the Rigor of Discrete-Event Simulation in Logistics and Supply Chain Research. 2007 Educators’ Conference, (Council of Supply Chain Management Professionals, Philadelphia, PA).

    Mentzer, J.T. (2007). All Things Created Equal? Parcel Industry, 12, 20-21.

    Mentzer, J.T. (2007). Stick to Your Core Competencies. Parcel Industry, 12, 30-21.

    Mentzer, J.T., Myers, M.B., & Stank, T.P.(Eds.) (2006). Handbook of Global Supply Chain Management, Thousand Oaks, CA:  Sage Publications.

    Mentzer, J.T. (2008). Rigor versus Relevance: Why would we choose only one? Journal of Supply Chain Management, April 2008, 44(2), 72-77.

  • Mollenkopf, Diane

    Mollenkopf, D., Russo, I., &Frankel, R. (2007). The Returns Management Process in Supply Chain Strategy. International Journal of Physical Distribution and Logistics Management, 37(7), 568-592.

    Mollenkopf, D., Rabinovich, E., Laseter, T.M., & Boyer, K.K. (2007). Managing Internet Product Returns:  A Focus on Effective Service Management. Decision Sciences Journal, 38(2),215-250.

    Twede, D., Mollenkopf, D., & Guzman-Siller, C. (2007). A Market-Driven Investigation of Pallet Trends in Grocery Chains. Journal of Food Distribution Research, 38(1), 161-169.

    Guzman-Siller, C., Twede, D., & Mollenkopf, D. (2007). The Packaging/Logistics Interface in US Grocery Distribution:  The Packaging Disconnect. Proceedings of 23rd International Association of Packaging Research Institutes (IAPRI) Symposium, Windsor, UK, September.

    Dapiran, G.P., & Mollenkopf, D.  (2007). Closed Loop Supply Chains:  A Retailer’s Perspective. Proceedings of the 12th Annual International Symposium on Logistics, Budapest, Hungary, July.

    Russo, I., Mollenkopf, D., & Frankel, R. (2007).  Returns Management as a Supply Chain Process:  A Look at Marketing/Logistics Integration in Italian Firms, Proceedings of the World Marketing Congress (abstract only), Verona, Italy, July.

  • Moon, Mark

    Moon, M.A., & Bonney, L. (2007). An Application of the Investment Model to Buyer/Seller Relationships:  A Dyadic Perspective. Journal of Marketing Theory and Practice, 15, 333-345.

    Mentzer, J.T., Moon, M.A., Estampe, D., & Margolis, G. (2007). “Demand Management,” in Handbook of Global Supply Chain Management, John T. Mentzer, Matthew B. Myers, and Theodore P. Stank, editors, Thousand Oaks, CA:  Sage Publications.

    Moon, M.A. (2007). Understanding Demand:  A Critical Enabler of Supply Chain Excellence. Industry Week, June 6, Available online at: http://www.industryweek.com/ReadArticle.aspx?ArticleID=14300,

  • Myers, Matt

    Myers, M.B., Droge, C., & Cheung, M.S. (2007). The Fit of Home to Foreign Market Environment: An Exploratory Study of the Relationship of Congruence to Performance. Journal of World Business, 42, 170-183.

    Myers, M.B., Droge, C., & Cheung, M.S. (2008). Sharing Global Supply Chain Knowledge. MITSloan Management Review, April 2008.

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  • Sahin, Funda

    Robinson, P., Narayanan, A., & Sahin, F. (2007). Coordinated deterministic dynamic demand lot sizing problem: A review of models and algorithms. Forthcoming in OMEGA- The International Journal of Management Science, available online as of January 2007.

    Robinson, P., Sahin, F., Gao, L-L. (2007). Master Production Schedule Time Interval Strategies in Make-to-Order Supply Chains. Forthcoming in International Journal of Production Research, available online as of February 2007.

  • Schumann, David

    Anitsal, I., & Schumann, D.W. (2007). Towards A Conceptualization of Customer Productivity: Transformation of Customer Labor Into Customer Outcomes in Technology-Based Self Service. Journal of Marketing Theory and Practice, 15, 349-364.

    Anitsal, I., & Schumann, D.W. (2007). Whose Productivity is More Important in Technology-Based Self-Service Environments: Retailers’ or Customers’. Proceedings of the 2007 Annual Conference of the Atlantic Marketing Association.

    Broyles, A., & Schumann, D.W. (2007). Cross-culturally Testing A Brand Equity Antecedent/Consequence Model. Proceedings of the Academy of Marketing Science Annual Conference, Coral Gables, FL.

    Huang, J-S., Lee, E-J, & Schumann, D.W. (2007). Cross-Cultural Comparisons of Advertising Messages Portrayed in Korean and American Corporate Websites. Proceedings of the Asian-Pacific Conference of the American Academy of Advertising, Seoul, Korea, June, 2007.

    Schumann, D.W., & Hood, K. (2007). Restricting Exposure and Attention in Internet Searches. Proceedings of the Society for Consumer Psychology Conference, Las Vegas, February 2007.

    Schumann, D.W., & Thorson, E., editors (2007). Internet Advertising: Theory and Research,2nd Edition, Lawrence Erlbaum Associates, Mahwah, NJ.

    Schumann, D.W., & Davidson, E. (2007). The Early Beginnings of Consumer Psychology, in L. Koppes (ed.) The History of Industrial-Organizational Psychology, Mahwah, NJ: Lawrence Erlbaum and Associates.

  • Stank, Ted

    Stank, T.; Goldsby, T.; Crum, M.; Sutherland, J. (2007, March 6), Global Transportation Management Trends, World Trade Magazine. Retrieved March 6, 2007 from http://www.worldtrademag.com.

    Stank, T.; Goldsby, T.; Crum, M.; Sutherland J. (2007, March 7), Global Transportation Management Trends, Industry Week. Retrieved March 8, 2007 from http://www.industryweek.com.

    Stank, T. (2007), Integrating Demand & Supply to Improve Firm Performance, Greater Knoxville Business Journal, (2) 14.

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  • Tate, Wendy

    Ellram, L.M., Tate, W. L., & Billington, C. (2008). Offshore Outsourcing of Professional Services: A Transaction Cost Economic Perspective. Journal of Operations Management, 26 (2).

    Ellram, L.M., Tate, W.L. & Billington, C. (2007). Services Supply Management: The Next Frontier for Improved Organizational Performance. California Management Review, 49(4), 44-66.

    Carter, C.R., Ellram, L.M., & Tate, W.L. (2007). The Use of Social Network Analysis in Logistics Research. Journal of Business Logistics, 28(1), 137-168.

    Ellram, L.M., Tate, W.L., & Carter, C.R. (2007). An Integrative Approach to 3DCE, International Journal of Production, Distribution and Logistics Management, 37(3-4), 305-330.

    Ellram, L.M., Tate, W.L., and Carter, C.R. (2007), Applying 3DCE to Environmentally Responsible Manufacturing Processes, Journal of Cleaner Production Special Issue on Sustainable Supply Chain Management, 31(4), 305-330.

 

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